FAQs

As our line of adorable and affordable children's clothing grows in popularity, our valued customers often have common questions. For your convenience, we have gathered frequently asked questions about our boutique kids clothing, products and services in one location.

If your question is not answered by the following information, please contact us so that we may be better able to serve you.

Where is Smockadot Kids located?
What makes Smockadot clothing stand apart?
Who makes Smockadot clothing?
How do I purchase Smockadot clothing?
Can I buy these clothes in local stores?

How do I care for my Smockadot clothing?
How do I decide what size I need?
How long will it take to receive my items?
Do you offer returns or refunds?
What are your policies on payments, sales tax, privacy, etc?

Where is Smockadot Kids located? TOP: Smockadot Kids is based in Greenville, SC.
What makes Smockadot clothing stand apart? TOP: In today's world of online shopping, you can purchase beautiful clothing for your children just about anywhere. However, we understand that young families do not always wish to pay the high prices that often come with boutique clothing, especially smocked and personalized clothes. Smockadot Kids, LTD is dedicated to bringing you the high quality, "with-the-trends" clothing without the high price tag!
Who makes Smockadot clothing? TOP: To bring you the highest quality at the best prices, we create our smocked designs, then outsource the production and hand smocking overseas. (No, we are not sitting at home watching TV and smocking. We are way too busy keeping up with our kiddos who wear the clothes!) We also have beautifully personalized clothing that is made right here in the USA!
How do I purchase Smockadot clothing? TOP: There are currently two ways to shop online at Smockadot Kids: Facebook Wall Sales and Website Sales. We work hard to make your shopping experience fresh and exciting.
Can I buy these clothes in local stores? TOP: At this time, no. We DO sometimes have special sales to the local community at our South Carolina warehouse.
How do I care for my Smockadot clothing? TOP: Unless otherwise specified, hand wash your Smockadot clothing and hang to dry. This is very special clothing for very special kiddos!
How do I decide what size I need? TOP: Choosing the right size is extremely important, as we do not accept returns due to sizing issues. Most products will have a size chart provided to ensure you are able to choose the best size possible for your child. Remember that smocked clothing often runs a little large to give your child room to grow.
How long will it take to receive my items? TOP: Because of the highly custom nature of our clothing, please allow 2-4 weeks for Facebook purchases and 2 weeks for Web Orders. (During peak seasons, delivery time may be longer. Please check with us to find out current delivery times during holidays.) We do offer expedited shipping for an additional fee.
Do you offer returns or refunds? TOP: All Facebook sales are final. We have a strict, defect-only return policy on Web Sales. We do NOT accept returns for sizing issues at any time. If your item has a defect, you MUST have a return authorization number to return your item. Defective clothing will be replaced or exchanged for store credit. We do not issue refunds. For more information, please review our Store Policies.
What are your policies on payments, sales tax, privacy, etc? TOP: To review detailed information regarding our payments, returns, privacy, and sales tax policies, please see our Store Policies.